This is the Credit Guide of Safe Finance Pty Ltd, ABN 37 098 751 930, Australian Credit Licence Number: 391958 and applies where we are considering providing credit or leasing goods to you.
This credit guide provides information about our loan and lease products where we are the provider of the credit or the lessor. If at any time you want to engage our services to provide you with credit assistance or finance broking services then please ask us for a copy of our credit guide which covers those other services.
We are licensed to provide loans and leases under the National Consumer Credit Protection Act 2009 (National Credit Act). We are also licensed to provide you with credit assistance and finance broking services. The National Credit Act regulates the activities of lending, leasing, credit assistance and finance broking.
Loan and Lease Products we Provide
We offer a range of loans and leases. These include:
We can also arrange Home Loans and Residential Investment Loans for you through other lenders.
Our Obligations as lender/lessor
Under the National Credit Act we are obliged to make a credit assessment to ensure that any credit we provide to you is not unsuitable. Credit will be unsuitable if, at the time we make our assessment, we form the view it is likely that at the time credit is provided:
To assist us in making our assessment under the National Credit Act we must:
Accordingly, we will need to ask you various questions, gather information and make enquiries. It is important that the information you provide to us is complete and accurate.
You Have A Right To Receive A Copy Of The Credit Assessment
You can ask us for a written copy of our credit assessment, which will include a summary of the enquiries we made and the factual information we relied on in making that assessment.
You can ask for this assessment either before you decide to accept an offer of credit or lease, or up to 7 years after you enter into the credit contract (including a credit limit increase) or lease. However, we are not required to provide you with a copy of our assessment if we decline your application or if you decide not to proceed with any offer made.
If we are unable to assist you with a loan or lease then, with your consent, we may refer details of your application to other credit providers who may be able to assist you with finance. Where you are successful in obtaining a loan from one of our referral partners, we may receive a referral fee.
Our Dispute Resolution Procedures - How we aim to resolve complaints and disputes
We hope you are delighted with our services, but if you have any complaints, you should notify us by contacting our Complaints Officer, Rafer Hart, by:
Safe Finance Pty Ltd (Attn: Rafer Hart)
P O Box 6840
GCMC QLD 9726
Hopefully, we will be able to resolve your complaint using our Internal Dispute Resolution process. However, if we are unable to resolve your complaint to your satisfaction then you may refer the matter to our external dispute resolution scheme provider. This is a free service designed to provide you with an independent mechanism to resolve specific complaints.
Our dispute resolution provider is the Australian Financial Complaints Authority and they can be contacted on:
This Credit Guide is current as from 01 September 2021.
If you have any questions about this Credit Guide or anything else about our services, just ask at any time. We're here to help you.
By signing this document you consent to us, our related corporations and authorised agents collecting, using, holding and disclosing to others your Personal Information (which includes Credit Information) about you.
1. What information may we collect?
We may collect Personal Information (which includes Credit Information). Credit Eligibility Information and with your consent, Sensitive Information.
Personal Information includes:
Credit Information includes:
We may be required to collect Personal Information from you to comply with relevant laws and regulations, such as Anti Money Laundering legislation and applicable tax laws.
Credit Eligibility Information refers to Credit Information received by us from a Credit Reporting Body and includes Credit Reporting Information.
Credit-Related Information means Credit Information and Credit Eligibility Information.
Sensitive Information is Personal Information that includes information relating to your racial or ethnic origin, political persuasion, memberships in trade or professional associations or trade unions, sexual preferences, criminal record, or health records.
2. Use Of Your Personal Information For Direct Marketing Purposes
We may use Personal Information collected from you in order to tell you about other products and services offered by us or by our business partners. You can let us know at any time if you wish to no longer receive direct marketing materials from us.
3. Personal Information About Third Parties
When you make application for credit from us, or for the provision of credit assistance by us, we will ask you to provide us with Personal Information about other persons, such as referees and family members who we may contact. These persons are referred to as "Third Parties". When you provide this information to us you warrant that you are authorised to do so.
4. Contacting Third Parties And Use Of Social Media
We may, at any time while we are a credit provider to you or provide you with credit assistance, contact Third Parties to assist us in helping you honour your contractual obligations under any credit contract you have with us.
You also authorise us to use social media to contact you.
In circumstances where you have failed to honour your obligations to us and we are unable, for whatever reason, to contact you by other means, after making reasonable efforts to do so, you authorise us to make contact with persons listed by you as your contacts, connections and friends on social media sites where you are a user, so we can establish contact with you for the purpose of assisting you to make sure you honour your contractual obligations to us.
5. What Happens If You Are Unable To Provide Us With Your Personal Information
If you are unable to provide us with Personal Information requested, we may be unable to:
6. Disclosing, Obtaining and Exchanging Personal Information
You agree that we may disclose to, obtain from and exchange Personal Information about you with:
7. Related Corporations
As indicated above, we may disclose your Personal Information to corporations which are related to us, including, Safe Business Finance Pty Ltd, Safe Debt Management Pty Ltd and Eastcoast Capital Pty Ltd.
We may disclose your Personal Information to our related corporations to assist us and them in providing the products or services you request.
Our related corporations may use, retain and disclose, your Personal Information in accordance with their respective Privacy Policies.
8. Credit Reporting Bodies
A Credit Reporting Body collects Credit Information about individuals, which is then provided as a credit report to credit providers and others in the credit industry to assist credit providers in managing credit risk, collecting debts and other activities.
If you apply for credit or for credit assistance or apply to be a guarantor, we generally will apply for a credit report from a Credit Reporting Body and they will disclose to us, our related corporations and authorised agents, Personal Information about your credit worthiness. Personal Information obtained by us from a Credit Reporting Body will be used by us to assess any application for credit and for other permitted purposes.
We may also disclose Personal Information about you to a Credit Reporting Body, including repayment history information, credit liability information and that you are in default under a credit arrangement or have committed a serious credit infringement if that is the case. A Credit Reporting Body may then include that information in reports it produces to other credit providers.
The Credit Reporting Bodies we deal with are:
We may seek and use commercial Credit Information about you to assess an application for consumer credit or commercial credit and seek and use consumer Credit Information about you to assess an application for commercial credit or consumer credit.
9. Notifiable Matters
When you make an application for consumer credit, we are required, under the credit reporting code, to ensure that you are aware of certain specific matters namely:
We, our related corporations and authorised agents may give a guarantor, or a person who is considering becoming a guarantor, Credit Information about you for the purpose of enabling that person to decide whether to act as guarantor or to keep the guarantor informed about the guarantee.
In interpreting these provisions of this Privacy Consent Notice, the expression "you" includes any guarantor referred to in an application for credit.
11. Who holds your Personal Information?
We, our related corporations and our authorised agents hold your Personal Information.
We take reasonable steps to ensure that your Personal Information held by us (on our website or otherwise), is protected from misuse, interference and loss, and from unauthorised access, disclosure or modification.
We may disclose your Personal Information overseas to persons engaged by us to provide us with services. We will always seek protective measures to ensure our service providers take appropriate steps to protect that information in compliance with the Australian Privacy Principles and to restrict the use to which they can put that information.
In addition, where you previously lived in New Zealand and make an application for credit to us, we may seek a Credit Report about you from a New Zealand Credit Reporting Body, most likely Veda New Zealand, and in doing so will disclose Personal Information about you to that Credit Reporting Body.
12. Gaining access to your Personal Information
You can gain access to the information held about you by contacting our Privacy Officer, whose contact details are:
You can request our Privacy Officer arrange to correct any Personal Information we hold about you which you believe is incorrect.
14. Your Agreement
I/We consent to the collection, use, holding and disclosure of my/our Personal Information including Credit Information in the manner set out in this Privacy Consent Notice.