Credit Guide - Safe Finance Pty Ltd (as credit provider/lessor)
This is the Credit Guide of Safe Finance Pty Ltd, ABN 37 098 751 930, Australian Credit Licence Number: 391958 and applies where we are considering providing credit or leasing goods to you.
This credit guide provides information about our loan and lease products where we are the provider of the credit or the lessor. If at any time you want to engage our services to provide you with credit assistance or finance broking services then please ask us for a copy of our credit guide which covers those other services.
We are licensed to provide loans and leases under the National Consumer Credit Protection Act 2009 (National Credit Act). We are also licensed to provide you with credit assistance and finance broking services. The National Credit Act regulates the activities of lending, leasing, credit assistance and finance broking.
Loan and Lease Products We Provide
We offer a range of loans and leases. These include:
- Personal Loans;
- Vehicle Loans;
- Small Amount Credit Contracts
- Commercial and Consumer leases
We can also arrange Home Loans and Residential Investment Loans for you through other lenders.
Under the National Credit Act we are obliged to make a credit assessment to ensure that any credit we provide to you is not unsuitable. Credit will be unsuitable if, at the time we make our assessment, we form the view it is likely that at the time credit is provided:
- You will not be able to pay or could only pay with substantial hardship; or
- The credit will not meet your requirements or objectives.
Under the National Credit Act we must:
- Make reasonable enquiries about your requirements and objectives;
- Make reasonable enquiries about your financial situation, and
- Take reasonable steps to verify your financial situation.
Accordingly, we will need to ask you various questions, gather information and make enquiries. It is important that the information you provide to us is accurate.
You Have A Right To Receive A Copy Of The Credit Assessment
You can ask for a written copy of our credit assessment, which will include a summary of the inquiries we made and the factual information we relied on in making that assessment.
You can ask for this assessment either before you decide to accept an offer of credit or lease or up to 7 years after you enter into the credit contract (including a credit limit increase) or lease. However, we are not required to provide you with a copy of our assessment if we decline your application or if you decide not to proceed with any offer made.
We will provide you with a copy of our assessment within 7 business days, if you ask for a copy within 2 years from the date you enter into the credit contract or lease. Otherwise, we will provide you with a copy of our assessment within 21 business days of request.
Our Dispute Resolution Procedures - How we aim to resolve complaints and disputes
We have an Internal Dispute Resolution (IDR) process and are also a member of an External Dispute Resolution Scheme (EDRS).
If you have a complaint about our services, please contact us. We aim to resolve the majority of complaints within five (5) business days. If we believe it may take longer to resolve your complaint or to investigate the matter thoroughly, we will let you know and keep you informed of progress.
You can make a complaint in writing (letter or email) or verbally (telephone or personal representation). Your complaint will be referred to our complaints officer for response.
Our complaints officer is Rafer Hart and his contact details are:
Safe Finance Pty Ltd
P O Box 6840
GCMC QLD 9726
Phone: 1300 661 991
In many cases, we will be able to resolve your complaint using our Internal Dispute Resolution process. However, if we are unable to resolve your complaint to your satisfaction then you may refer the matter to our external dispute resolution scheme provider. This is a free service designed to provide you with an independent mechanism to resolve specific complaints.
Until 31 October 2018, our external dispute resolution scheme provider is the Credit and Investments Ombudsman. They may be contacted at:
From 1 November 2018, our dispute resolution provider is the Australian Financial Complaints Authority. They may be contacted at:
Updating this Credit Guide
All details are current as the date of this Credit Guide. We publish minor changes on our website and will update this Credit Guide if there are any material changes adverse to prospective borrowers or lessees.
For more information contact us on:
Safe Finance Pty Ltd
P O Box 6840
GCMC QLD 9726
Phone: 1300 661 991
or view us at: www.safefinancial.com.au.
Privacy Consent Notice - Safe Finance Pty Ltd ACN 098 751 930
By signing this document you consent to us, our related corporations and authorised agents collecting, using, holding and disclosing to others your Personal Information (which includes Credit Information) about you.
What information may we collect?
We may collect Personal Information (which includes Credit Information). Credit Eligibility Information and with your consent, Sensitive Information.
Personal Information includes:
- identifying information, like your name, address and other contact details and your date of birth;
- information about your financial position, like your income, expenses, savings and assets and any (other) credit arrangements;
- your employment details;
- your tax file number;
- your reasons for applying for a product or service; and
- and if you are applying for credit, other details such as the ages and number of your dependants and cohabitants, the length of time at your current address, and other information we consider relevant to assessment of your application for credit.
Credit Information includes:
- details of credit applied for with us and details of the type and amount of credit granted;
- the fact that credit provided to you has been repaid;
- whether or not you have made payments on time;
- default information, being payments overdue for at least 60 days and for which collection action has started; and
- information about your credit worthiness; and
We may be required to collect Personal Information from you to comply with relevant laws and regulations, such as Anti Money Laundering legislation and applicable tax laws.
Credit Eligibility Information refers to Credit Information received by us from a Credit Reporting Body and includes Credit Reporting Information.
Credit-Related Information means Credit Information and Credit Eligibility Information.
Sensitive Information is Personal Information that includes information relating to your racial or ethnic origin, political persuasion, memberships in trade or professional associations or trade unions, sexual preferences, criminal record, or health records.
Use Of Your Personal Information For Direct Marketing Purposes
We may use Personal Information collected from you in order to tell you about other products and services offered by us or by our business partners. You can let us know at any time if you wish to no longer receive direct marketing materials from us.
Personal Information About Third Parties
When you make application for credit from us, or for the provision of credit assistance by us, we will ask you to provide us with Personal Information about other persons, such as referees and family members who we may contact. These persons are referred to as "Third Parties". When you provide this information to us you warrant that you are authorised to do so.
Contacting Third Parties And Use Of Social Media
We may, at any time while we are a credit provider to you or provide you with credit assistance, contact Third Parties to assist us in helping you honour your contractual obligations under any credit contract you have with us.
You also authorise us to use social media to contact you.
In circumstances where you have failed to honour your obligations to us and we are unable, for whatever reason, to contact you by other means, after making reasonable efforts to do so, you authorise us to make contact with persons listed by you as your contacts, connections and friends on social media sites where you are a user, so we can establish contact with you for the purpose of assisting you to make sure you honour your contractual obligations to us.
What Happens If You Are Unable To Provide Us With Your Personal Information
If you are unable to provide us with Personal Information requested, we may be unable to:
- provide you with any credit applied for;
- provide you with any credit assistance requested by you;
- refer you to other credit providers
- manage or administer any credit facility provided;
- verify your identity or protect you from fraud; or
- tell you about other products or services that may be of interest or benefit to you.
Disclosing, Obtaining and Exchanging Personal Information
You agree that we may disclose to, obtain from and exchange Personal Information about you with:
- corporations which are related to us;
- a credit reporting body (explained below);
- external service providers to us, such as organisations which we use to verify your identity, payment systems operators, mailing houses and research consultants;
- mortgage insurers, where lenders mortgage insurance is organised in respect to your credit;
- insurers and re-insurers, where insurance is provided in connection with our services to you;
- debt collecting agencies, if you have not repaid a loan as required;
- any industry body, tribunal, or court or otherwise in connection with any complaint regarding the approval or management of your credit facility;
- our professional advisors, such as accountants, lawyers and auditors;
- other credit providers and their professional advisors;
- other brokers, credit assistants and intermediaries;
- your employer;
- the vendor of any goods you intend to purchase using the credit applied for;
- your representative, where authorised by you; or
- government and regulatory authorities, if required or authorised by law.
As indicated above, we may disclose your Personal Information to corporations which are related to us, including, Safe Business Finance Pty Ltd, Safe Debt Management Pty Ltd and Eastcoast Capital Pty Ltd.
We may discose your Personal Information to our related corporations to assist us and them in providing the products or services you request.
Our related corporations may use, retain and disclose, your Personal Information in accordance with their respective Privacy Policies.
Credit Reporting Bodies
A Credit Reporting Body collects Credit Information about individuals, which is then provided as a credit report to credit providers and others in the credit industry to assist credit providers in managing credit risk, collecting debts and other activities.
If you apply for credit or for credit assistance or apply to be a guarantor, we generally will apply for a credit report from a Credit Reporting Body and they will disclose to us, our related corporations and authorised agents, Personal Information about your credit worthiness. Personal Information obtained by us from a Credit Reporting Body will be used by us to assess any application for credit and for other permitted purposes.
We may also disclose Personal Information about you to a Credit Reporting Body, including repayment history information, credit liability information and that you are in default under a credit arrangement or have committed a serious credit infringement if that is the case. A Credit Reporting Body may then include that information in reports it produces to other credit providers.
The Credit Reporting Bodies with whom we deal are:
We may seek and use commercial Credit Information about you to assess an application for consumer credit or commercial credit and seek and use consumer Credit Information about you to assess an application for commercial credit or consumer credit.
We, our related corporations and authorised agents may give a guarantor, or a person who is considering becoming a guarantor, Credit Information about you for the purpose of enabling that person to decide whether to act as guarantor or to keep the guarantor informed about the guarantee.
In interpreting these provisions of this Privacy Consent Notice, the expression "you" includes any guarantor referred to in an application for credit.
Who holds your Personal Information?
We, our related corporations and our authorised agents hold your Personal Information.
We take reasonable steps to ensure that your Personal Information held by us (on our website or otherwise), is protected from misuse, interference and loss, and from unauthorised access, disclosure or modification.
We may disclose your Personal Information overseas to persons engaged by us to provide us with services. Currently, we use a service provider in the Phillipines to make contact with our clients to tell them about other products and services offered by us or by our business partners. We will always seek protective measures to ensure our service providers take appropriate steps to protect that information in compliance with the Australian Privacy Principles and to restrict the use to which they can put that information.
In addition, where you previously lived in New Zealand and make an application for credit to us, we may seek a Credit Report about you from a New Zealand Credit Reporting Body, most likely Veda New Zealand, and in doing so will disclose Personal Information about you to that Credit Reporting Body.
Gaining access to your Personal Information
You can gain access to the information held about you by contacting our Privacy Officer’s whose contact details are:
You can request our Privacy Officer arrange to correct any Personal Information we hold about you which you believe is incorrect.
I/We consent to the collection, use, holding and disclosure of my/our Personal Information including Credit Information in the manner set out in this Privacy Consent Notice.